The top IT services firms are aggressively adopting AI in their daily operations, with Tata Consultancy Services, Infosys, and Wipro collectively deploying approximately 300,000 Microsoft 365 Copilot licenses across their workforce.
According to Microsoft, the number of licences has doubled since the end of December, to nearly 150,000. The rollout now covers a slight over one-fourth of the combined 1.15 million employees across three companies, who reported combined revenue of over $60 billion last year.
Microsoft touted the expansion as one of the largest enterprise AI deployments, indicating that generative AI is no longer just about pilot projects; it's come into the mainstream workflow.
“At this level of scale, the impact of AI is no longer measured solely by time saved or productivity gained; it is defined by how organizations operate, compete, and grow,” said Judson Althoff, chief executive of Microsoft Commercial Business.
For the three IT majors, Copilot has reached over 100,000 users each. Infosys found 91% of Copilot users were active at least once a month, whereas TCS saw 86% daily active usage from Copilot users. Wipro has achieved a monthly active usage rate of 95% and their employees have created over 26,000 AI agents.
"The fact that they've doubled in six months is a proof point for the value they're seeing," Puneet Chandok, president of Microsoft India and South Asia. "This is not a procurement decision; this is a value decision."
Enterprises are now more interested in the business outcomes and impacts than licence numbers, Chandok said. "Seats and tokens are inputs. The measure of success has to be outcomes," he added.
Microsoft said the rollouts have already resulted in productivity gains. Teams experienced 20-25% improvements in research and content work, two times greater insight generation and a 25-35% decrease in cycle times at TCS.
At Wipro, AI agents have been used in the learning and performance management processes, including its AI skills development platform, iSkill, to help employees learn to use AI more quickly.
“The whole thesis around AI so far has been about productivity. What we're finding is AI is lifting individual potential,” Chandok said.
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India is emerging as one of the fastest-growing markets for Copilot and agentic AI adoption. "India is setting the pace for Asia," Chandok said
Microsoft is also supporting the demand for enterprise AI with an investment of Rs 17,500 crore (about $17.5 billion) on cloud and AI infrastructure over a period of four years in India. The company is set to open a data centre in Hyderabad later this year and is targeting to educate 20 million people and 2 million teachers in AI skills.